Shipping policy

Processing Time

Orders are processed within 1–2 business days after payment is confirmed.
Please note that processing times may be slightly longer during holidays or high-order periods, but we always work to get your order out as fast as possible.

Shipping Time

Estimated delivery times vary by location:

• Local Orders: 3–7 business days

• International Orders: 7–15 business days

Delivery times may vary depending on customs, weather, or carrier delays.

Order Tracking

Once your order is shipped, you will receive a tracking number by email or SMS so you can follow your package in real time.

Shipping Fees

Shipping costs are calculated at checkout based on your location and package weight. From time to time, Direalone offers discounted or free shipping promotions.

Incorrect Address

Please ensure your shipping address is correct. Direalone is not responsible for orders shipped to the wrong address due to customer error.

Lost or Delayed Packages

If your package is lost or severely delayed, contact our support team at support@direalone.com, and we will assist you in resolving the issue.

Customs & Duties

For international orders, customs fees or import taxes may apply. These are the responsibility of the customer.