Refund & Return Policy

At Direalone, we are committed to delivering premium-quality translation earbuds and smart tech that simplify your everyday life. We encourage you to try our products for at least 14 days to experience their full benefits. If you are not fully satisfied, and your request is within our 60-day money-back guarantee, please reach out via our Contact Us page for help.

Cancellation Policy

If you wish to make changes or cancel your order, please contact us within 24 hours of placing it. After that, your order may enter processing and cannot be changed.

Cancellation requests within 24 hours will be fully refunded within 7 business days.

60-Day Money-Back Guarantee

We believe in results, and your satisfaction is our priority. If you are unsatisfied after a 14-day trial, you may request a return within 60 days of purchase. Please note, original shipping fees (if applicable) are non-refundable.

To begin a return, visit our Contact Us page and include your Order Number or the Name and Email used at checkout. Our team will guide you through the return process smoothly.

Damaged Items

We take care to package every order safely. If your item arrives broken or defective, we will assist right away. Minor scuffs or dents on packaging that do not affect the product's functionality are not considered damage.