Shipping Policy
At Direalone, we’re pleased to offer FREE shipping on all orders to enhance your smart tech shopping experience!
Order Processing Times
Once your order is placed, please allow 1–3 business days for processing and dispatch. “Dispatched” means your order has been handed over to our shipping carrier and is en route to your address. During peak times and holidays, processing may extend up to 7 business days.
Estimated Shipping Times
Delivery times depend on your location and begin once the order has been dispatched. Here are estimated transit times:
- US: 15–20 business days
- UK: 17–25 business days
- Australia: 15–24 business days
- Canada: 14–20 business days
- Worldwide: 20–30 business days
Please note: Delays may occur during peak periods or due to customs, which are outside of our control.
Order Changes & Accurate Shipping Details
To avoid delays, please ensure your shipping address is complete and correct at checkout. If our system detects an issue, our support team will contact you within 3 business days. If we do not receive a response, we reserve the right to cancel the order.
If you need to change your address, contact us via our Contact Us page within 24 hours of placing your order. While we will do our best to help, we cannot guarantee changes after this period.
Delayed Delivery
At Direalone, we aim for fast and reliable delivery, but sometimes delays can occur due to carrier issues, weather, or transit conditions. We will keep you updated and assist in resolving any problems with the courier.
In rare cases, delays during processing may result from product availability, address verification, or payment issues. We will notify you promptly if this happens.
Direalone is not liable for delays caused by third parties, but we are always here to support you with any concerns.
Lost or Stolen Packages
Once your order is shipped, it’s in the hands of trusted carriers. If your package is lost or stolen, contact us through our Contact Us page. We recommend also filing a claim with the courier directly, as they may need specific information to proceed.
We will follow up with the courier and keep you informed. While Direalone is not responsible for lost or stolen packages, we will do our best to assist and may offer a replacement depending on the situation.
Shipping Policy Changes
Direalone reserves the right to update this Shipping Policy at any time without prior notice. By purchasing from Direalone, you agree to this policy and any future updates. Please review it periodically for any changes.